Position Overview

The Vendor Managed Inventory (VMI) Specialist plays a critical role in ensuring customer satisfaction and operational excellence by managing on-site inventory and providing ongoing solutions support for Superior Industrial Supply customers. This position requires a hands-on, customer-focused individual who thrives in fast-paced environments and enjoys working collaboratively to deliver results.

The ideal candidate will have an entrepreneurial mindset, a proactive approach to problem-solving, and a commitment to maintaining strong relationships with both customers and internal sales teams to drive growth through solutions.

Key Responsibilities

• Support and promote Superior Industrial Supply’s inventory management solutions to build customer loyalty and retention
• Maintain optimal inventory levels by monitoring, replenishing, and adjusting established min/max quantities
• Receive, unpack, and restock products at designated customer points of use
• Serve as the primary on-site contact for assigned customers, ensuring satisfaction and retention of solutions
• Identify product expansion opportunities, including spot buys and incremental solution growth
• Partner with sales teams to support revenue growth and solution performance goals
• Maintain 100% compliance with safety standards, both Company and customer-specific
• Document daily activities, routes, and service notes using routing or reporting software tools
• Recommend process improvements to enhance solution performance and operational efficiency
• Maintain comprehensive knowledge of all Superior Industrial Supply inventory management tools and systems
• Perform other duties as assigned to support Company objectives

Qualifications & Experience

• High school diploma or equivalent required; associate degree preferred
• 2+ years of experience in inventory management, customer service, or a related field
• Strong organizational skills with attention to accuracy and detail
• Excellent communication and relationship-building abilities
• Proficiency with Microsoft Office and familiarity with inventory or routing software
• Possession of an unrestricted valid driver’s license required; ability to meet Company driving standards for operating a Company vehicle

Key Competencies

• Customer service mindset and commitment to solution-driven results
• Strong work ethic and reliability with the ability to work independently
• Entrepreneurial attitude with a willingness to take ownership of outcomes
• Team-oriented and collaborative, with excellent problem-solving skills
• Adaptability to changing priorities in dynamic customer environments

Work Schedule

This is a full-time position with a typical schedule of approximately 45 hours per week, depending on business and customer needs. Additional hours may be required during peak periods. The position is non-exempt, and all overtime is compensated in accordance with applicable state and federal laws.

Work Environment & Physical Requirements

This position requires regular travel to customer sites, warehouses, and industrial environments. Work involves standing, walking, lifting, carrying, bending, and other physical activities throughout the day. Must be able to lift up to 50 pounds. Personal protective equipment (PPE) may be required at certain locations.

Benefits

The Company offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible full-time employees enjoy:

• Medical, dental, and vision insurance
• Paid time off (PTO) and company-recognized holidays
• 401(k) retirement savings plan with company match
• Company-paid basic life insurance and voluntary life insurance options
• Employee Assistance Program (EAP) providing confidential counseling, legal, and financial resources
• Opportunities for career growth and professional development